WHAT IS A MANAGED PRINT SOLUTION (MPS)

A Managed Print Solution is the management and optimization of document output devices and related business processes.

Our goal, at Think Business Solutions, is to add value by improving business productivity, workflow, mobility, cost control and security. An effective managed print solution can help streamline business process while driving increased efficiency.

Our range of innovative solutions can enhance every aspect of document environments, large or small. we can help you reduce cost and improve you print infrastructure with the support of Canon Managed Print Services.

MPS ESSENTIALS

essentialsDrawing on 40 years of imaging expertise and its experience working with large multinational companies, Think Business Solutions offers MPS Essentials, a comprehensive, packaged suite of services for small and medium businesses that will transform the way printing works in your organisation.

MPS Essentials begins with a careful examination of your current situation, where we help bring some visibility to what and how you print. From there we will identify any areas of unrealised waste, rationalise the number of devices and suppliers you have to deal with and help monitor and change printing habits. At the same time we make printing more secure, sustainable and hassle free for users and IT alike.

By monitoring and managing your print infrastructure and removing repetitive, everyday activities, MPS Essentials takes away all the print hassles and make it our responsibility, saving you time and money.

MPS Essentials will:

  • Monitor and manage all devices covered by your contract.
  • Provide automated meter readings, so you don’t have to.
  • Provide a single point of contact for your print needs with Think Business Solutions.
  • Update firmware and printer drivers as necessary so you get the latest technology.
  • Track your assets and report on usage levels for management reporting.
  • Give you complete and continuous visibility of the performance of your print infrastructure.
  • Provide you with regular and contractually agreed customer reviews to ensure that the expected Return On Investment and benefits of your Managed Services are delivered on the long term
Our Approach

Five-Step Approach

mps-approachDiscover

We begin with a careful examination of your current situation from which we bring some visibility to what and how you print in your organisation. From there, we can design a solution that removes the waste and the hassle and leaves you free to concentrate on your core business.

Design

Based on the data from the Discover phase we will design a solution that removes the waste and hassle and meets your business requirements. During this phase we work with you to make sure we carefully plan and implement the solution – because we all want to be sure that the only impact on your business, and your people, is a positive one.

Transition & Implement

Here we use our experience, skills and knowledge to project manage the implementation and introduction of the new solution and help change user behaviour so that you get the best results. What is more, we keep working with you to make sure it stays that way.

Manage & Support

Once up-and-running, we will make sure everything works as it should so that it meets your needs now and into the future. At the core of our MPS offering is Fleet Management where we take responsibility for managing the document output fleet against agreed KPIs and managing to SLAs, to deliver and agree the business case. You will no longer need to manage printers, record and report meter readings or waste time ordering consumables. We also provide a service desk for event, incident and problem escalation management, and service request fulfilment for those occasions you need to contact us. Everything will be easier – from procurement through to accounts.

Review

Unlike some managed service solutions, Canon Managed Print Services includes a Review phase to ensure the benefits are delivered and that the solution remains optimised over time, meeting the evolving needs of your organisation. We define clear contract governance that ensures that it is clearly understood when, how and with whom we will review the status of your MPS contract and the format and content of those regular reviews.